Help centreNew client registration
REQUIRES GROOMLOG PRO

Review a submission and create the client

A finished form lands on your Home screen with every dog, vaccination answer and signature attached. Accept it and the client is created for you.

Where submissions land

A completed new client form shows up in its own card on your Home screen, alongside booking requests. Tap it to open the full submission.

What’s on the submission

You’ll see the owner’s name and contact card, one card per dog they added (name, breed, vaccination status, last jab date and vet if they were asked), and, if policies were switched on, a note confirming what they agreed to.

Accepting or declining

1
Tap Accept a new contact is created, along with every dog they listed and you’re done. Nothing to type up yourself.
2
Tap Decline if it’s not one you want to take on. The submission is marked declined rather than deleted, so you can still refer back to it if needed.
Someone filling in the form twice creates two separate submissions. Accept the newer one and delete the duplicate client afterwards so their history stays in one place.
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